Refund Policy

1. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• We fail to deliver your design within the promised timeframe
• The delivered design does not meet the specifications you provided
• Technical issues prevent us from completing your project
• You're unsatisfied after all revision attempts have been exhausted
• You cancel your order before design work has begun

2. Refund Process

Step 1: Contact Support

Email us at support@infralok.com with your order number and reason for the refund request. We'll respond within 24 hours to discuss your concerns.

Step 2: Resolution Attempt

We'll first attempt to resolve your concerns through:

• Design revisions to meet your requirements
• Additional consultation to clarify specifications
• Alternative design approaches
• Partial service credits for future projects

Step 3: Refund Processing

If we cannot resolve your concerns satisfactorily, we'll process a full refund within 5-7 business days to your original payment method.

3. Refund Timeframes

4. Revision Policy

Before requesting a refund, we encourage you to use our revision services:

• Basic Plan: 2 free revisions
• Professional Plan: 5 free revisions
• Premium Plan: Unlimited revisions
• Additional revisions: ₹1,999 per revision for Basic plan users

5. Payment Method Specific Policies

Credit/Debit Cards

Refunds will be processed to the original card within 5-7 business days. The actual credit may take 1-2 billing cycles to appear on your statement.

UPI/Net Banking

Refunds will be processed to the original bank account within 3-5 business days.

Digital Wallets

Refunds to digital wallets (PayTM, PhonePe, etc.) are typically instant to 24 hours.

6. Non-Refundable Items

The following items are generally non-refundable:

• Consultation fees for custom requirements
• Rush delivery charges
• Third-party service fees (if applicable)
• Downloaded digital files after 7 days of delivery

7. Force Majeure

In case of events beyond our control (natural disasters, pandemics, government orders, etc.) that prevent service delivery, we will either complete the project when possible or provide a full refund. Communication will be provided promptly in such situations.

8. Dispute Resolution

If you're unsatisfied with our refund decision:

• You may escalate to our management team at escalations@infralok.com
• We'll review your case within 3 business days
• For unresolved disputes, you may seek resolution through appropriate legal channels

9. Contact for Refunds

To request a refund or discuss concerns:

10. Policy Updates

This refund policy may be updated periodically. Changes will be posted on this page with an updated date. We'll notify existing customers of significant changes via email. Continued use of our services indicates acceptance of any updates.